We hear a lot about creating systems. Why is that and what benefit could it possibly have for you? The truth is that no matter what business you are in, you can benefit from spreading work around by creating a system to make tasks easier for your staff to complete. Imagine the original Ford assembly-line and you’re on the right track.
The workflow process progression is to first think through each step, locate pertinent information as it becomes necessary and assemble the product as your mind catches up to what feels like a finished product. The pros are there is no upfront investment and this can be a learning process. The cons are it is slow, full of waste, error prone, and high in uncertainty and anxiety for the employee.
The second major step is having the relevant data in one place for you to find it quickly so you can assemble the product with less searching and uncertainty. The downside with this is that there is still a significant level of knowledge required to complete tasks and the abundant information presented heightens information overload. However, it is more efficient than step one and the investment to achieve this level is modest.
The next step in workflow improvement is to have a template or checklist and to have the product assembled on a specific date. The benefit here is that quality is improved along with less uncertainty and a less skilled individual may accomplish the tasks successfully. The problem remains that data still must be searched for, entered, and requires a significant investment to achieve this level of systemization.
The step we are designing allows the data to be brought to you where you need it during your work process, eliminates redundant entry, and separates all the steps to allow for the least compensated/skilled person you have to be able to complete the task.
Many attorney’s complain about their lack of time and a lot of that comes from the inability to let go of tasks they fear another staff member may not be able to handle. Our mission is to make those tasks easy on the back-end by utilizing proven systems on the front-end to make it impossible to miss a step.
Relax. We have you covered.
Richard “Bert” Diener